FREQUENTLY ASKED QUESTIONS


Getting Started


  1. What is the Integration Partner Program?
    • The Integration Partner Program enables partners to scale their integrations and provides customers more solutions to grow their business. It is designed for developers and companies with an integration that connects Mailchimp to another service or platform. 

  2. I'm thinking about building an integration, but haven't built it yet. Should I apply for the Integration Partner Program?
    • No. The program is for developers and companies who have already built a functioning integration. However, you can find API documentation to begin building your integration at mailchimp.com/developer

  3. Are there requirements for entry into the Integration Partner Program?
  4. I'd like to list my integration in the Integration Directory. Do I need to be part of the Integration Partner Program to do that?
    • Yes. The program offers members a suite of benefits, including a listing in the Integration Directory. 

  5. What is my integration being tested for?
    • It is tested to ensure all technical requirements are met, as well as the ability to install and connect to Mailchimp, functionality (syncing), security, operating as described, API calls, and ability to uninstall/disconnect. 

      This list is not exhaustive of all checkpoints. We may test for additional items based on the integration type and described functionality.

  6. Does it cost anything to join the Integration Partner Program?
    • No. Membership is free of charge. 


Submitting Application


  1. How long does the application take to complete? 
    • The application form should take around 30 minutes to complete. You can always save your progress and come back later if needed by clicking the “save & continue editing” button at the bottom of the application. 

  2. How do I submit my application? 
    • Submit your application by following these steps:
      1. Create a SurveyMonkey Apply account here. (if you don't already have one)
      2. Click “Programs” at the top of the page.
      3. Click “More” under "Integration Partner Program Application".
      4. Click “Apply” to begin your application.
      5. Click “Review & Submit” to review your responses and submit your application.

  3. What are the numbers next to my application?
    • That’s your application ID. While you shouldn’t need to refer to it, each application is automatically assigned a unique application ID that can be used to identify a specific submission. 

  4. I need additional help completing my application. Who can I talk to? 


After Submission


  1. What’s the status of my application? 
    • You can check the status of your application by logging into the Applicant Portal. The status will be displayed at the bottom of the page under your application ID. 

  2. When will I hear from Mailchimp? 
    • Each application is individually reviewed by a member of our team in the order they are received. This process typically takes between 4 - 6 weeks to complete.
       
  3. If my application is not approved, can I reapply? 
    • Yes. We encourage applicants who were not approved to reapply six months after your initial submission. To reapply, simply repeat the application process. 

  4. What happens after I’m accepted? 
    • If your application is approved, you’ll receive two emails:
      1. Approval notification 
      2. Partnership Agreement (from an e-signature service called ContractWorks) 
        *partnership agreement must be signed for entry into the program 
    • Once we’ve received your signed contract, we’ll send an email on how to list your integration in our Integration Directory and how to access your new benefits. 

  5. I would like to update my existing Integration directory listing. How do I request a change?
    • You can request a change to your existing Integration directory listing by following these steps:
      1. Log into the Applicant Portal. If you don’t have a SurveyMonkey Apply account, please create one.
      2. Click “Programs” at the top of the page.
      3. Click “More” under "Update Integration Directory Listing".
      4. Click “Apply” to fill in your desired changes.
      5. Click “Review & Submit” to review your responses and submit your change request.
    • You’ll receive a confirmation email once your listing has been created or your changes have been applied.